Terms & Conditions
At Kiverse Face Painting, care, transparency and respect are important to us.
Below you'll find our terms and conditions, policies, photography, refunds and shipping.
If you have any questions, please don't hesitate to get in touch.
Terms & Conditions
Bookings & Cancellations
Booking Confirmation
A booking is considered confirmed once a quote has been accepted and/or a deposit or payment has been received.
Once a quote has been accepted, the agreed booking date, time, duration, services and quoted fee are considered confirmed and reserved specifically for the client.
Kiverse Face Painting may decline other enquiries for the same date and time once a booking has been confirmed.
Changes to Confirmed Bookings
We understand that plans can change. Requests to change a confirmed booking — including the date, time, duration, number of entertainers or services required — must be discussed with and approved by Kiverse Face Painting in writing.
Any requested change is subject to availability and is not automatically accepted.
Reducing the hours, number of entertainers or services after a booking has been confirmed does not automatically reduce the agreed booking fee. This is because the original booking time has been reserved exclusively for the client and other enquiries may have been declined.
Where Kiverse Face Painting agrees to a change, any revised pricing or booking arrangements will be confirmed in writing before the event.
Date Changes & Postponements
Requests to change the date of a confirmed booking are subject to availability.
If the requested new date is unavailable, Kiverse Face Painting is not obligated to provide an alternative date or refund any non-refundable deposit.
Repeated date changes may be treated as a cancellation of the original booking and a new booking may be required.
Cancellations
Deposits are non-refundable for cancellations due to change of mind or cancellation by the client.
For bookings cancelled within 7 days of the event, the full booking fee may remain payable where Kiverse Face Painting has reserved the date and declined other work as a result of the booking.
Payment
A deposit is required within 24 hours of accepting a booking to secure your date and time. If the deposit is not received within this timeframe, the booking may be released.
Payment due dates are specified on each invoice and form part of the booking terms. Where an invoice requires payment before the event, payment must be received by the stated due date.
If payment is not received by the required due date, Kiverse Face Painting reserves the right to cancel the booking and decline to provide the services.
Late payments may incur an additional fee.
Outdoor Events & Weather
For outdoor events, clients are responsible for having a suitable backup plan in case of unsuitable weather.
Face painting requires a shaded, weather-protected area and will not be performed in direct sunlight.
If weather conditions make it unsafe or unsuitable for Kiverse Face Painting to operate, services may be modified, paused or cancelled at Kiverse Face Painting’s discretion.
No refund will be provided where the event proceeds but suitable conditions for face painting are not available.
If Kiverse Face Painting is unable to attend due to unforeseen circumstances, any payment made will be refunded or, where possible, an alternative arrangement will be offered.
Event Times & Overtime
The booking time begins at the agreed start time, regardless of whether guests are ready for face painting.
Clients are responsible for ensuring that the designated setup area is accessible and ready for the agreed start time.
Additional time requested beyond the confirmed booking period may be available at an additional hourly rate, subject to Kiverse Face Painting’s availability.
Kiverse Face Painting is not obligated to extend a booking beyond the confirmed finishing time.
Setup Requirements
Clients are responsible for providing:
-
A suitable shaded and weather-protected area.
-
A flat, stable setup area free from loose materials such as sand or rocks.
-
Reasonable access to the event and setup area.
-
A suitable parking space where required.
-
Any required venue access, permits or permissions.
Any parking fees, venue fees or additional access costs will be charged to the client where applicable.
A marquee can be provided by Kiverse Face Painting for an additional fee if required.
Health, Safety & Hygiene
All brushes and equipment are sanitised between clients.
Face painting is not recommended for children under 3 years, although participation is at the discretion of a parent or legal guardian.
Children must have a clean face before being painted.
Face painting will not be provided to anyone who appears unwell or has visible skin irritation, infection or contagious conditions.
Kiverse Face Painting follows relevant WA health and safety guidelines for face and body painting.
Privacy & Photography
Our Approach
At Kiverse Face Painting, children’s safety, privacy, and comfort always come first.
We love capturing the joy of our face painting artwork, but only when parents and children feel completely comfortable. This policy explains how we respectfully collect consent and how images may be used.
Consent
-
Photos or videos are only taken with permission from a parent or legal guardian.
-
Consent may be given in writing or verbally at the time of the booking or event.
-
Children are always asked for their comfort and will never be photographed if they appear uncomfortable or unwilling.
-
Consent can be withdrawn at any time by contacting us.
How Images May Be Used
-
Images may be used for Kiverse Face Painting marketing, including social media, our website, or printed materials.
-
No names, ages, or personal details are ever shared.
-
Where possible, images are selected to protect privacy (such as partial angles or closed eyes).
-
Images are never used in inappropriate or sensitive situations.
Storage & Security
-
Consent records are stored securely.
-
Photos are kept private and used only for Kiverse Face Painting purposes.
-
Images are never sold, licensed, or shared with third parties for their own use.
-
Photos are removed once no longer required for promotional purposes.
Withdrawing Consent
-
If consent is withdrawn, images will be removed from our website and social media as soon as possible.
-
Printed materials already distributed cannot be recalled, but images will not be reused.
Contact
If you have questions or would like to update or withdraw consent, please contact us via hello@kiverse.com.au
We are always happy to help and will act promptly to respect your wishes.
Refunds & Returns
We take care to provide quality services, workshops and products. The following outlines our approach to refunds and returns.
Face Painting Services
-
Once a face painting service has been provided, refunds are not available.
-
If you have concerns about your experience, please contact us as soon as possible so we can discuss the matter.
Workshops & Classes
-
Refunds are not available once a workshop or class has been attended.
-
If a workshop is cancelled by Kiverse Face Painting, participants will be offered a full refund or transfer to a future date.
Products (Online Store)
This applies to all physical products, including face paints, brushes, gems and accessories.
-
Change-of-mind refunds are not offered on opened or used products.
-
Unopened and unused items may be returned within 7 days of delivery, provided they are in original condition and packaging.
-
Return shipping costs are the responsibility of the customer.
-
If an item arrives faulty or damaged, please contact us within 7 days of receiving your order, including photos, so we can arrange a replacement or refund where appropriate.
General Information
-
Approved refunds will be processed using the original payment method where possible.
-
Please allow reasonable processing time for refunds to be completed.
-
If you’re unsure whether a refund applies, we encourage you to get in touch — we’re always happy to help.
Shipping Policy
Shipping Method
All orders are shipped from Mandurah, Western Australia via Australia Post Air Mail.
-
Domestic (Australia): Standard parcel post
-
International: Air Mail (standard international service)
Tracking details are included with all orders where available.
Processing Time
Orders are generally processed and shipped within 1–3 business days of purchase, unless otherwise noted at checkout or due to product customisation.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Times
🇦🇺 Domestic (within Australia)
From Perth / Mandurah via Australia Post Air Mail:
-
WA regional & metro: 2–7 business days
-
Other states (NSW, VIC, QLD, SA, TAS): 5–12 business days
-
Remote or rural areas: 7–14+ business days
Please note: These are estimates only based on standard Air Mail services. Delivery times can vary due to postal network conditions, peak periods, and remote locations.
🌍 International
Shipping times from Australia Post Air Mail vary by destination country:
-
New Zealand: ~7–14 business days
-
Asia: ~10–20 business days
-
North America / Europe: ~12–25 business days
-
Other international regions: ~15–30+ business days
International deliveries can be impacted by customs procedures, local postal services, and seasonal delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
-
Destination (domestic or international)
-
Parcel weight and size
-
Australia Post rates
Tracking Information
Where available, tracking details will be emailed to you once your order is dispatched.
If no tracking is available for your destination, please allow the estimated delivery timeframe before contacting us.
Lost or Delayed Parcels
-
We are happy to assist with tracking or Australia Post inquiries if a parcel is lost or significantly delayed.
-
Please allow the full estimated delivery timeframe before opening a lost parcel inquiry, especially for international shipments.
-
Kiverse Face Painting is not responsible for delays caused by Australia Post, customs clearance, or destination postal services.
Returns Related to Shipping
Shipping charges are non-refundable unless the item arrived damaged or faulty. See our Refunds & Returns policy for details.
Contact
For questions about shipping, delivery times or tracking, please contact:
Product Safety Information (SDS)
At Kiverse Face Painting, we use professional-grade, cosmetic face paints and products that are designed specifically for use on skin.
Safety Data Sheets (SDS) and ingredient information for the products we use are available for transparency and peace of mind.
If you would like to view the Safety Data Sheets for any products used, please see the links below or contact us directly.
Additional safety information (e.g., Isopropyl Alcohol and cleanser) is available upon request.
If you have any questions about these policies or need clarification, please contact:
Kimberley - Founder & Lead Face Painter